Managing director

Managing director duties:

- develop annual goals and operational objectives
- coordinate the operations and activities of the departments to ensure synergy within the resort to reach financial performance and guest satisfaction objectives
- evaluate changes in guest needs, industry and competitive trends to recommend appropriate service and operational changes to be made to ensure guest satisfaction, and to maintain market dominance and exceptional financial returns
- develop annual operating budget with the involvement of the General Director and Financial Director
- Monitor and maintain hotel financial performance within approved budgetary guidelines
- responsible for the profit performance of stated resort departments
- responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives
- responsible for overall resolution of guest problems or complaints
- demonstrate and promote teamwork among all management and staff
- promote and ensure a clean and safe work environment
- coordinate all security efforts with the to ensure the safety of all hotel guests and employees
- coordinate all emergency evacuation activities

Marketing Director duties:

- strategic and tactical planning and development (new goals set-up, KPIs definition, annual plan development)
- develop and deliver appropriate brand plans
- create, drive and project manage the creation of long term brand strategy
- manage the pricing and promo strategy
- engage, coach, advise and support all team members on the brand activities so that they can deliver brand activities
- develop SMM strategy and content plan
- event management
- manage content distribution to online channels and social media platforms
- creation of branded materials
- manage all aspects of quests acquisition: SEO, email, digital advertising, loyalty campaigns

- planning and executing international cultural projects according to the annual plan of the Ministry of Culture (concerts, exhibitions, choreographic and musical performances);
- liaise with the cultural and diplomatic representative offices in Russia and abroad;
- negotiate with artists, musicians and dancers on the concert program, fees, technical and working riders;
- following artists, bands and musicians during their tours abroad and around Russia;
- negotiating with concert and theatre venues on technical and other issues related to the performances;
- advertising, marketing and media issues related to the event;
- preparing contracts and other documents (with venues, artists, musicians and contractors);
- preparation of reports upon completion of each project.

***
Completed projects:

- Khon Epic Dance performance at the Mariinsky Theatre (120th anniversary of the diplomatic relations between Russia and Thailand)
- Days of Russian Culture in the Central and South-East Europe (concerts and exhibitions)
- Cultural Seasons Russia-South Africa (concerts of South-African band in St Petersburg and of Russian band in South Africa)
- Concert of Japanese drummers in St Petersburg (Taiko)
- Qatar - Russia Year of Culture 2018 (Opening Ceremony in Doha, State of Qatar)
- Gala-concert on the Red Square in honor of Saint’s day of Cyril and Methodius

- assisting Director in executing all local promotions activities to annual program
- attending to promotional programmes
- enhancing PR and GR especially media relations
- organizing exhibitions, promotional events (food promotions, cultural festivals)
- organizing arrivals of official delegations from Malaysia to participate in cultural events
- monitoring activities incl. outbound/inbound trend, potential and development
- PR monitoring (inclusive of media social etc) and
- planning and executing Mega Fam / media programmes
- updating all related database
- attending appointments, sales calls or seminars
- preparing monthly Marketing report and all related reports

Responsibilities:
- return all inquiry phone calls/walk-ins
- conduct tours/entertain potential clients ;
- create menu and event proposals for potential clients ;
- negotiate/achieve maximum revenue/profit while satisfying for all sales activity ;
- close contracts and generate appropriate paperwork ;
- build and maintain potential/existing client database ;
- provide weekly/monthly sales activity reports ;
- review and update menus/packages/upgrades regularly to insure we are satisfying guests needs and maximizing revenue ;
- review all banquet event orders and daily/weekly banquet sheets to ensure accuracy ;
- attend appropriate weekly communication meetings with operation team to ensure successful events